VISION: Delivering Confident Computing
Everyone depends on multiple computers at home and at work, from servers to handheld devices. This requires reliable, cost-effective computing and digital devices. PC-Doctor is the foundation of Confident Computing solutions people depend on.
MISSION: Comprehensive diagnostic solutions
We provide innovative solutions to PC manufacturers, component manufacturers, service and repair centers, and enterprise customers. Through our customer-centric focus, we engineer modular, multi-platform products that are easy to integrate and use. With PC-Doctor, our customers deliver reliability and quality worldwide.
EXPERIENCE: The de facto standard in diagnostics
For more than a decade, we have provided heroic customer support and superior products. PC-Doctor’s history of innovation and leadership extends from manufacturers to end users. Every major PC manufacturer is our customer.
UNDERSTANDING: We know PCs
We are immersed in every aspect of the computer industry from system design to customer support. We solve problems in all stages of the PC life-cycle. We leverage our long term relationships to create solutions ahead of industry developments.
COOPERATION: Pulling the industry together
We create a common set of diagnostics with hardware vendors, system manufacturers and others. These common diagnostics reduce costs and streamline processes from design, through production, to warranty support. The result is Confident Computing.
COMMITMENT: Innovative engineering exceeding customer needs
PC-Doctor brings stability to a dynamic industry. We design, test, and deliver diagnostic solutions that translate into real competitive advantage. Our dedicated, experienced teams deliver end-to-end support. Our company is committed to diagnostics now and in the future.
Manufacturers of personal computers face competitive challenges on two broad fronts: fierce price competition that limits the top line, and customer support and service costs that can erode the bottom line.
Price competition is an uncontrollable and unrelenting reality that sharply depresses revenue per unit. Consider that in 2002 only 20 percent of all Personal Computers (PCs) sold for less than $1,000; in 2005, more than 50 percent sold below the $1,000 mark. Meanwhile, the number of higher-margin PCs that sell for more than $1,500 is rapidly declining from nearly 30 percent in 2002 to fewer than 10 percent in 2005.
Unfortunately, service and support costs have not kept pace with declining prices. Despite off-shore help desk organizations and streamlined repair processes, service and support costs run from 1.5 to 3 percent of revenue for many major PC corporations, as reflected in their published warranty accruals.
The effect of these opposing forces on margins and profitability is dramatic. Net earnings of less than two percent are not uncommon among PC manufacturers and their PC divisions.
For more than a dozen years, PC-Doctor, Inc. has worked with major PC manufacturers to reduce avoidable service and support costs, especially the unnecessary expenses associated with Out Of Box Failures (OOBFs) and No Trouble Found (NTF) returns. NTF return costs are unnecessary because accurate, current, and consistent diagnostic tests and diagnostic processes can help distinguish between hardware failures that require expensive repairs or returns and software or other issues that can often be resolved without incurring return or repair expenses.
PC-Doctor, Inc., a privately held corporation headquartered in Reno, Nevada, is the leading global provider of diagnostic and system information solutions to the personal-computing industry. The company’s products are acknowledged by PC industry leaders as the de facto standard for diagnostic solutions used by manufacturers, support organizations, repair facilities, and end users to reduce costs, improve quality, and increase customer satisfaction.
Since its founding in 1993 in Emeryville, California, PC-Doctor has accumulated a vast library of intellectual property, including multiple patents that the company deploys in products and services across the PC life-cycle. Today, more than three-quarters of the company’s 80-plus people are employed in software development, quality assurance, and customer-facing roles, underscoring the PC-Doctor commitment to innovation, quality, and customer satisfaction. One of the company’s major initiatives is the Certified Hardware Vendor (CHV™) program that seeks to standardize diagnostics used across the industry and encourages manufacturers to add their own tests to PC-Doctor products.