Dr. Blip's PC-Doctor Forum

General Category => Ask Our Experts => Topic started by: BleuOisou on March 15, 2016, 05:11:37 am

Title: Srv Ctr. 10 unable start its int.
Post by: BleuOisou on March 15, 2016, 05:11:37 am: Mar. 15 2016 21:10 w7pw10p

The Service Center 10 unable enter the diagnose interface , see the photo please.

Can pay for updating the toolbox current licenses when noticed there is the latest version already.

Regards
BleuOisou
Title: Re: Srv Ctr. 10 unable start its int.
Post by: PCD_Channing on March 15, 2016, 08:28:17 am: Hello,

The error you are experiencing usually occurs because the software is unable to fully enumerate the system devices. If you could please respond with further details, such as:

- Can you provide the complete make and model number of the system that is experiencing this error?

- Does this issue occur in Windows or Bootable Diagnostics?

- After the error message occurs are you able to continue using the software, or are you stuck waiting for the enumeration process to complete?

We have found that on some computers, if you simply close the error then the software will continue as normal without the devices that are causing the problem. This appears to be due to a reporting delay.

Any additional details that you are able to provide will allow me to better assist you.

I would also suggest trying to run the software from the Diagnostics DVD (and wait to connect the USB until prompted), We have found some systems that do not recognize our USB device on boot, will work fine once the environment has loaded. Please let me know.

Thanks,
Channing
Title: Re: Srv Ctr. 10 unable start its int.
Post by: BleuOisou on March 15, 2016, 04:29:04 pm: Thank you for the right away response, PC doctor.

Service Center 10 would not support the local area clients supposed, please let know it first.

It been run from USB-DVD on Lenovo M93P remained, at the photo looks, loading over 30 min and not entering the optional diagnoses for it would as before, when windows 8.1 OS well this week , upgraded it to win10pro .

Regards
BleuOisou
Title: Re: Srv Ctr. 10 unable start its int.
Post by: PCD_Channing on March 16, 2016, 06:08:07 am: Hello,

Can you please let me know if you have attempted to run the diagnostics using the Bootable version?

Thanks,
Channing
Title: Re: Srv Ctr. 10 unable start its int.
Post by: BleuOisou on March 16, 2016, 06:36:46 pm: No your mentioned version to be selected on this PC. Or yes, when USB and DVD two ready , did restart the PC that wish it mechanized load into your saying bootable ?

Regards
BleuOisou
Title: Re: Srv Ctr. 10 unable start its int.
Post by: PCD_Channing on March 17, 2016, 06:22:40 am: Hello BleuOisou,

Yes, I'd like to see if you can boot directly from the diagnostics DVD or USB device into the PC-Doctor Bootable diagnostics. This will take any drivers out of the equation that may be causing a problem within the Windows enumeration process. Please let me know the outcome of this.

Thanks,
Channing
Title: Re: Srv Ctr. 10 unable start its int.
Post by: BleuOisou on March 17, 2016, 06:56:19 am: Hello PC doctor,

USB , or DVD setup neither of them, have the diagnose interface for going on , barely loading over 30 min on the machine.

Regards
BleuOsiou
Title: Re: Srv Ctr. 10 unable start its int.
Post by: PCD_Channing on March 18, 2016, 09:47:12 am: Hello BleuOisou,

I am still not entirely clear if you had any luck in booting from the USB device or the DVD. If not, what happened when you attempted this? Could you provide some additional details or perhaps a screenshot, if possible, please?

Thanks,
Channing
Title: Re: Srv Ctr. 10 unable start its int.
Post by: BleuOisou on March 18, 2016, 09:46:37 pm: Hello PC doctor,

« Last Edit: 15-03-2016, 07:06:38 by BleuOisou » has posted a photo over there in this question.

Error as shown, after yes , the background loading endlessly 30 min longer then, closed it . No working interface entered.

Best Regards
BleuOisou
Title: Re: Srv Ctr. 10 unable start its int.
Post by: PCD_Channing on March 21, 2016, 08:41:56 am: Hello BleuOisou,

Based upon your screenshot, it appears you are using the diagnostics within Windows. In order to move forward on this and offer some suggestions, I need to know if the same issue is occurring when you boot from the USB device into the Bootable diagnostics.

Thanks,
Channing
Title: Re: Srv Ctr. 10 unable start its int.
Post by: BleuOisou on March 21, 2016, 06:17:27 pm: Yes, it does .
Title: Re: Srv Ctr. 10 unable start its int.
Post by: PCD_Channing on March 22, 2016, 06:10:33 am: If you click the 'OK' button, are you able to continue utilizing the diagnostics?
Title: Re: Srv Ctr. 10 unable start its int.
Post by: BleuOisou on March 22, 2016, 08:33:13 pm: No, it would load until the next day I think .

Regards
BleuOisou
Title: Re: Srv Ctr. 10 unable start its int.
Post by: PCD_Channing on March 23, 2016, 07:28:33 am: Hello,

Have you attempted to run the software from the Diagnostics DVD and wait to connect the USB until prompted to do so? Does this process produce the same error?

Thanks,
Channing
Title: Re: Srv Ctr. 10 unable start its int.
Post by: BleuOisou on March 23, 2016, 10:36:39 am: Nothing than loading after 10 minutes by your advise. Processing path and phrase as the photos three below here.

What shall can do for this, please help ? Purchase date on 23 Sept. 2015 #774576552088_#1497 during a year warranty ?

HAVE NOT HEARD FROM YOU that the *.iso not works from Channing advise.
[May 28 2016 22:08.hk w7uw10p 042g]
Title: Re: Srv Ctr. 10 unable start its int.
Post by: PCD_Channing on March 24, 2016, 06:10:21 am: Hi BleuOisou,

Thank you for the screenshots. Does this issue occur on multiple machines or just the Lenovo M93P? I am looking to confirm that the USB device still appears to function as normal on other machines. Please let me know.

Thanks,
Channing
Title: Re: Srv Ctr. 10 unable start its int.
Post by: BleuOisou on May 09, 2016, 07:21:43 am: Your recommended *.iso DVD unable working the diagnose yet.
Title: Re: Srv Ctr. 10 unable start its int.
Post by: BleuOisou on May 09, 2016, 07:27:08 am: What the reporting to myself in the attach snapshot means ?

The *.iso DVD won't working the Diagnose. Please feedback .
Title: Re: Srv Ctr. 10 unable start its int.
Post by: PCD_Sam on May 10, 2016, 06:58:31 am: You were trying to report your post, which means you were reporting that your post violated the rules of the forum, or the post contained content not appropriate.

However reporting yourself would not make sense as you would simply not post the offending post then turn yourself in.
Title: Re: Srv Ctr. 10 unable start its int.
Post by: BleuOisou on May 10, 2016, 12:12:19 pm: Thank you PC doctor let me know this. The question here has not resolved. On the Service Center 10 loading very long , unable to enter the diagnose interface, from PCD_channing suggestion . A *.iso DVD by a link .
Title: Re: Srv Ctr. 10 unable start its int.
Post by: BleuOisou on June 01, 2016, 07:41:40 am: No one get back for this SC 10 loading not to the working interface since Mar. 2016 reported ...
Title: Re: Srv Ctr. 10 unable start its int.
Post by: BleuOisou on June 13, 2016, 12:40:21 am: The SC 10 remain not works , and the *.iso dvd your advised by nor.
Title: Re: Srv Ctr. 10 unable start its int.
Post by: PCD_Sam on June 15, 2016, 02:37:51 pm: BleuOisou,

We have received your support ticket and we will require more information to address the issue. For the device failing to locate all devices are you running as administrator?
Title: Re: Srv Ctr. 10 unable start its int.
Post by: BleuOisou on August 30, 2016, 12:49:32 am: The update is skew jitter later. And the download ISO ver. not as the purchased package for SC 10.0 ...