Dr. Blip's PC-Doctor Forum

General Category => Ask Our Experts => Topic started by: dac on May 09, 2010, 07:42:53 am

Title: Service Center 7.5 won't detect hard drive
Post by: dac on May 09, 2010, 07:42:53 am

Hi,

I have a working hard drive with xp home installed. Service Center does not recognize hard drive. Any suggestions would be appreciated.

Thanks in advance...DAC

Title: Re: Service Center 7.5 won't detect hard drive
Post by: fwilson on May 10, 2010, 09:39:07 am

dac,

Is this in DOS or Windows it is not recognized?
What type of system is it, i.e. make and model?

I have seen this happen in DOS on some AHCI or Raid systems and, of course, on systems with SCSI drives that require a driver.

-Fred

Title: Re: Service Center 7.5 won't detect hard drive
Post by: dac on May 10, 2010, 04:18:41 pm

Hi Fred,

It is in windows, a local company build, (Milwaukee PC), IDE drive, NTFS, win xp home sp3.

Thanks, DAC

Title: Re: Service Center 7.5 won't detect hard drive
Post by: fwilson on May 11, 2010, 09:06:20 am

dac,

That is very strange. 

To be clear, you are running this in Windows XP with Service center 7.5 installed on the hard drive.

If this is the case Please try booting from the USB Drive into DOS.  See if the hard drive appears there.

In the Windows build, click on the System Information tab then the Advanced View radio button then the floppy disk icon to save the system information file.

Go to http://www.pcdservicecenter.com/support.php (http://www.pcdservicecenter.com/support.php) at the bottom of the page fill out the tech support form as well as copy and paste the contents of the System information file you saved previously.

I will look into it and figure out what is going on.  ???

-Fred

Title: Re: Service Center 7.5 won't detect hard drive
Post by: dac on May 13, 2010, 03:01:20 pm

Hi Fred,

Thanks for the help, but I had to return the computer to the client before you posted. Everything works properly on the computer..running a chkdsk was clean. If I get a chance, I will get the info off of it when I'm there again and send it to you. Thanks again for your time and efforts!

Sincerely, DAC

Title: Re: Service Center 7.5 won't detect hard drive
Post by: fwilson on May 14, 2010, 08:10:49 am

dac,

Thanks.

-Fred