Dr. Blip's PC-Doctor Forum
General Category => Ask Our Experts => Topic started by: Compulance on April 26, 2010, 04:03:54 am
-
Hello :)
i have a full package of PC-DOCTOR and have some problem with a costumer's computer !
during installing Vista or Win7 {32 or 64 bit} i getting Blue screen error :
Stop 0x00000124 0x0000000000000000 , 0xFFFFFA8001C46038 , 0x00000000B2000018x0000000006000E0F
i tested the hardware via PC-Doctor tools, it found 1x of RAMs r defected , so i removed it
Mother board is MSI-MS-7360 with core due CPU , 4x block RAM ( 1 Gig each)
still getting that Error
so i swapped all parts and cables , even PSU and Data Cables , ONLY thing i didn't replaced was Motherboard and CPU , i removed TowerCase too , to be sure there is no ShortCut in Towercase cables !
searching in Google didn't help me !
PC-Doctor tools shows no error
still during installation i getting same error ! this PC worked 2 years with Vista without problem ! so what can be the solution ?
Thanks
Regards
-
Compulance,
Stop 0x00000124 probably indicates a nvidia video driver problem, in some instances it can be caused by on board audio. A BIOS update may fix this issue.
Google "Stop 0x00000124" for more specific information.
-Fred
-
Yes and No ! :-\
if that was On-board Audio-Card problem , so Disabling it should correct the error , i did it and still getting same error , next step is updating BIOS , in MSI website says it can be updated JUST via online update !!!!!!! hhmm ???
funny thing is when after disabling on-board sound card , during Vista / Win7 installation still i getting same error but it's different error under XP ???
under XP this is the error :
STOP : 0x0000009C (0x0000000000000005,0xFFFFFADFC8871240,0x00000000B2000030,0x0000000008000E0F)
???
-
Compulance,
The second error, with the sound card disabled points more to a CPU issue. Disable any overclockinf or other "fancy" stuff with respect to the CPU and try it again.
Hopefully MSI has a DOS based BIOS update program that does not require you to be in windows to update it. An email to tech support may be in order.
-Fred
-
Thanks for guide .... swapping CPU corrected my error , soon i will get fired of my job , because i can't find out it's CPU or MotherBoard failure and i got a warning of my cheff :( >:(
it's costumer's computer , as i said i did reset BIOS to default , it's just a keyboard attached to mother board , i removed tower case too , hhmm ???
my pain is i recommanded PC-Doctor tools to company , they got it , now they waiting for my answer about replacing defect part ! that CPU on other mother board working perfectly , no more errors :o >:(
so i ask again , how i can be sure it's motherboard problem or CPU ?! ???
-
Compulance,
You can be sure it is a CPU issue because it is working correctly now. If it was a motherboard error it would still be broken.
To make sure you can reinstall the old CPU and see if the system works then. It could be that there was a bad connection on one of the CPU pins, causing the issue. I always try to reseat the existing CPU before replacing it just to be sure.
Whether it was a bad CPU or just a bad connection the issue was defiantly related to the CPU. The fact that it works now proves that.
-Fred
-
OK :-X
Thanks for guide 8)
i will do as you said , you are Pro and i'm not , no comments ;) ;D
i have no more question about it , so you are welcome to Close this Topic ???
Thanks again :D
Regards
-
Compulance,
Glad we could help.
-Fred