Service Center 7 - Known Issues

[PCD_Chris]

Windows

• Detailed Test logs Save dialog window does not remember path
• USB Mass Storage devices with SAT support are not discovered as ATA devices
• Wireframe Shader Rendering Test fail on first try but passed on 2nd try
  
  • Possible issue with ATI Radeon X1650 Series video cards due to a cooling issue.
• Rough Audio Test can return 'Cannot Run' with IDT - Intel HDA
• Live! Cam Virtual device is wrongly enumerated as a device that can run the Video Capture test.
• Smart Short Self Test times out on various systems
• Vantec USB adapter with no block device attached fails all HD tests
• Misconfigured Microsoft UAA Audio Bus enumerates as Functional
• IntelDX48BT2 returning inconsistent results with Rough Audio
• Hard Drive cache test and pattern tests may return "busy" and are unable to run due the drive being in use.
• Any "Internal Error" causes the Save function to stop working
• When 'Run Same Script' button is selected, tests that were _not_ selected previously will be checked. This is a cosmetic issue. The same tests that ran previously will be rerun when this button is selected.
• SectorPercentToTest tip shows that the lowest setting is .0000001% The current script editor will only support modifying the parameter to .001%
• Scripts created in Service Center 6 may not load in the Service Center 7 Script Editor
  
  • If a Service Center 6 script is unable to load in the Service Center 7 Script Editor, a new script will need to be created.
• Some systems may return "Warning - Unresponsive script" when the burn-in test is run.
• nVidia Quadro NVS 285 returns Internal Error for the Primary Surface Scan Video test in Windows 2000.

DOS

• When saving log files to an non-existing or invalid drive, no error or warning is given. The log viewer acts as if the file was saved.
• Some systems may reboot or shutdown when the PM Memory tests are run.
• Failed memory tests may not be able to report specifically which DIMM is faulty.
• On some Lenovo and Fujitsu systems the DIMM/RIMM info is unavailable
• Various systems will lock up when the mouse is used or moved.
  
  • The autoexec.bat can be modified comment out the loading of the drmouse.com. This will disable the use of the mouse and the mouse test.
    
• Legacy high-capacity drives such as Zip drives, high-density floppy, LS-120 and LS-240 drives are now consolidated for testing purposes under the Diagnostics - Zip Drive menu option. The tests under this catagory will run against any legacy high-capacity drive that supports that test function.
• Lenovo 3000 model N200 a with an nVidia GPU will blank and lock up during video memory and pages testing at modes 7h and 14h.
  
  • This system has a VGA compatibility issue with Monochrome VGA/EGA Video Modes (e.g., Mode 7 - 80x25 Monochrome Text, and Mode Fh - 640x350 Monochrome Graphics). When testing this system, please use the attached VIDMEM.INI file to mitigate this issue.
    
                      ; use this setting to skip testing video modes in the
                      ; Video Memory Test. Each mode number to be skipped is
                      ; listed as a separate key and assigned a non-zero value
                      ; if it is to be skipped. The default value is 0 (do not skip)
                      [skip_mode]
                      7=1
                      FH=1
    
                      ; use this setting to skip testing video modes in the
                      ; Video Pages Test. Modes are listed right-to-left left
                      ; in this string, starting with mode 0 and ending with
                      ; mode 14h. The default value is '0' (do not skip)
                      [VidPage]
                      szSkipMode=00001000000010000000
    
    
• The online DOS manual has been removed from the product. Please consult the Service Center User's Guide and Service Center Advanced User's Guide for information on the DOS portion of the product.
• The Quick Start Guide states that the included audio loopback would be used with the DOS Sound Blaster test and the Windows Rough Audio test. The DOS Sound Blaster test has been removed from the DOS portion of the product. The audio cable is only needed for the Windows Rough Audio test.