We learned today that Circuit City is reselling PC-Doctor Service Center kits and pieces of kits through its liquidators. Unfortunately, this violates our software license agreement with Circuit City, which expressly prohibits resale. Many of these kits are incomplete and non-functional because of missing hardware or media; complete or not, none of the kits are eligible for support.
Please know that we are attempting to contact Circuit City and its liquidators to ask that they pull any PC-Doctor kit, hardware or media from their stores’ shelves.
It is our sincere hope that you read this message before any purchase of a PC-Doctor kit, hardware or media from Circuit City or its liquidators. If you do, we strongly recommend that you not purchase any PC-Doctor kit, hardware or media from Circuit City or its liquidators for the reasons cited above.
If you already have purchased, our advice is to return to the store, tell the local manager that the software agreement prohibited resale, and ask for a return of your money. We recognize that Circuit City and its liquidators have said all sales are final, but our hope is they will relent since the sale was expressly prohibited in the first place.
Finally, for those who purchased the unauthorized kit, hardware or media but are interested in a complete and up-to-date version of the software, please call Kim Seymour at 775-336-4025. We’re both innocent parties in this situation, but we want you as our customer and are working on a program to help us both.
