Author Topic: Toolbox activation problem  (Read 1232 times)

Offline HawaiianEye

  • Newbie
  • *
  • Posts: 3
The problem shows up after I enter the activation code.
When I press "Next", a red letter message shows up:
"An internet connection is required to continue using the product. (error 7)"

I have a very strong internet connection. It's working fine.
Google, Email, streaming movies, posting on Dr. Blip as I'm doing now....
all are rock steady. But the activation process is being fooled into thinking there's no internet connection.
I have Win 10. 64bit PC. 16 gig ram. I even tried loading the program on my SSD the first round, but, after it didn't activate, I uninstalled, and reinstalled on HHD. Both have tons of space. I do not know what version your software is because I have yet to activate it.
It was downloaded Today Fri Feb 19th, from your site, not amazon.
Thanks for helping out in this!

Offline PCD_Channing

  • Jr. Member
  • **
  • Posts: 94
Hello,

I apologize for the delay on this. Are you still experiencing issues or were you able to get the product activated successfully? If you are still experiencing issues please reach out to our support team using the link below, as we will need to obtain some further information regarding your account:

http://www.pc-doctor.com/support/support-request?toolbox

Thanks,
Channing