Dr. Blip's PC-Doctor Forum

General Category => Toolbox for Windows => Topic started by: Thad on September 08, 2016, 07:38:58 am

Title: Acivation e-mail
Post by: Thad on September 08, 2016, 07:38:58 am

Salutations,

I purchased PC-Doctor Toolbox For Windows and have not received an e-mail with my activation code.

It is not in my spam or junk mail box.

Order #PCD160906-5118-39150

Any help would be appreciated.

Thanks.

Title: Re: Acivation e-mail
Post by: PCD_James on September 08, 2016, 08:09:57 am

Hello,

Unfortunately I am unable to find a record in my system under that order number or your email address. How long ago did you order the product? Also, through which channel did you purchase our product?

-James

Title: Re: Acivation e-mail
Post by: PCD_James on September 08, 2016, 08:15:26 am

Actually it just went through and posted in my system  ;D
Sorry it took so long, not sure why as the order shows 09/06 ???
I will resend your order email and product key shortly

-James

Title: Re: Acivation e-mail
Post by: PCD_James on September 08, 2016, 08:20:26 am

Figured it out, it looks like the order number was I was looking up was incorrect.
Also the email address on your order is different than the email on your forum account,I am guessing one is a typo, if you can send me a private message with your email I will send those emails to you.

Thanks

James

Title: Re: Acivation e-mail
Post by: Thad on September 08, 2016, 08:30:20 am

PM sent.

Did you receive it?

Thanks

Title: Re: Acivation e-mail
Post by: PCD_James on September 08, 2016, 09:20:41 am

No unfortunately I have not received it. ???

I went ahead and sent your links to the email linked to your forum account.

Title: Re: Acivation e-mail
Post by: Thad on September 08, 2016, 10:16:51 am

Thanks for the quick response.... I received the e-mail.  ;D

Unfortunately, the Doctor has indicated that my video card is causing my current crashes. Oh well... I was going to upgrade the card next month anyway. At least I know what was causing my problems now.

Title: Re: Acivation e-mail
Post by: PCD_James on September 08, 2016, 12:09:50 pm

Sorry to hear about your card, but glad to see the software caught the issue. And having to upgrade to a new graphics card isn't the worst thing in the world   ;)