Author Topic: External hard drive  (Read 1429 times)

Offline shaun813

  • Newbie
  • *
  • Posts: 1
PC Doctor seems to be preventing my PC from recognizing my Toshiba external hard drive

Offline Kris_PCD

  • Sr. Member
  • ****
  • Posts: 323
    • PC-Doctor, Inc
Our software shouldn't stop any hardware devices from communicating with your computer, we only scan the available hardware for testing purposes.

If you could please answer the questions below, I will be happy to investigate your issue further:
  • Could you please tell me which version of our software you are using?
  • Were you ever able to use this external drive after installing PC-Doctor?
  • Did you have any issues with the drive before you used our software?
  • Can you please provide the exact models of your external drive and your computer?
  • If you plug your external drive into another computer, does it work without issue?
Please provide any additional information about the issue you have been having, and I hope that I will be able to help you to resolve this issue.

Thank you,
Kris
Kris_PCD
Technical Support Representative
PC-Doctor, Inc.