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3373 Posts in 897 Topics- by 2018 Members - Latest Member: trinsic

March 26, 2017, 02:13:22 AM
Dr. Blip's PC-Doctor® ForumDr. Blip's ForumAsk Our Experts (Moderators: PCD_Chris, James_PCD, SMart, PCD_James, PCD_Dan)PC Doctor Shuts Down
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donding
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« on: January 03, 2017, 11:55:24 AM »

I just installed PC Doctor. When I hit the scan button it shuts the software down. Did I get a bad copy of PC Doctor? This computor is Windows 7.
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PCD_James
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« Reply #1 on: January 03, 2017, 12:51:11 PM »

Hello,

That hopefully shouldn't be the case, as all of our install files are just a duplicate, however you can always try a reinstall to see if the installation was corrupted in any way. If that doesn't seem to rectify the issue I would verify all of your drivers are up to date and submit a support ticket at www.pc-doctor.com/support

-James W.
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Aat
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« Reply #2 on: January 05, 2017, 04:00:41 AM »

I just installed PC Doctor. When I hit the scan button it shuts the software down. Did I get a bad copy of PC Doctor? This computor is Windows 7.

Have exactly the same problem....installed it this morning on a computer with suspected defect and hit scan button and nothing happens....
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PCD_James
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« Reply #3 on: January 05, 2017, 10:33:19 AM »

I am sorry to here you are having trouble with running a scan. If you file a support request at www.pc-doctor.com/support we would be happy to take a look and see what we can do to help.
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