Srv Ctr. 10 unable start its int.

[BleuOisou]

Mar. 15 2016 21:10 w7pw10p


The Service Center 10 unable enter the diagnose interface , see the photo please.

Can pay for updating the toolbox current licenses when noticed there is the latest version already.



Regards
BleuOisou

[PCD_Channing]

Hello,

The error you are experiencing usually occurs because the software is unable to fully enumerate the system devices. If you could please respond with further details, such as:

   - Can you provide the complete make and model number of the system that is experiencing this error?
     
   - Does this issue occur in Windows or Bootable Diagnostics?

   - After the error message occurs are you able to continue using the software, or are you stuck waiting for the enumeration process to complete?

We have found that on some computers, if you simply close the error then the software will continue as normal without the devices that are causing the problem. This appears to be due to a reporting delay.

Any additional details that you are able to provide will allow me to better assist you.

I would also suggest trying to run the software from the Diagnostics DVD (and wait to connect the USB until prompted), We have found some systems that do not recognize our USB device on boot, will work fine once the environment has loaded. Please let me know.

Thanks,
Channing

[BleuOisou]

Thank you for the right away response, PC doctor.


Service Center 10 would not support the local area clients supposed, please let know it first.




It been run from USB-DVD on Lenovo M93P remained,  at the photo looks, loading over 30 min and not entering the optional diagnoses for it would as before,  when windows 8.1 OS well this week , upgraded it to win10pro .


Regards
BleuOisou


 

[PCD_Channing]

Hello,

Can you please let me know if you have attempted to run the diagnostics using the Bootable version?

Thanks,
Channing

[BleuOisou]

No your mentioned version to be selected on this PC. Or yes, when USB and DVD two ready , did restart the PC that wish it mechanized load into your saying bootable ?


Regards
BleuOisou

[PCD_Channing]

Hello BleuOisou,

Yes, I'd like to see if you can boot directly from the diagnostics DVD or USB device into the PC-Doctor Bootable diagnostics. This will take any drivers out of the equation that may be causing a problem within the Windows enumeration process. Please let me know the outcome of this.

Thanks,
Channing

[BleuOisou]

Hello PC doctor,



USB , or DVD setup neither of them,  have the diagnose interface for going on , barely loading over 30 min on the machine.


Regards
BleuOsiou

[PCD_Channing]

Hello BleuOisou,

I am still not entirely clear if you had any luck in booting from the USB device or the DVD. If not, what happened when you attempted this? Could you provide some additional details or perhaps a screenshot, if possible, please?

Thanks,
Channing

[BleuOisou]

Hello PC doctor,



« Last Edit: 15-03-2016, 07:06:38 by BleuOisou » has posted a photo over there in this question.

Error as shown, after yes , the background loading endlessly 30 min longer then,  closed it . No working interface entered.


Best Regards
BleuOisou

[PCD_Channing]

Hello BleuOisou,

Based upon your screenshot, it appears you are using the diagnostics within Windows. In order to move forward on this and offer some suggestions, I need to know if the same issue is occurring when you boot from the USB device into the Bootable diagnostics.

Thanks,
Channing

[BleuOisou]

Yes, it does .

[PCD_Channing]

If you click the 'OK' button, are you able to continue utilizing the diagnostics?

[BleuOisou]

No, it would load until the next day I think .


Regards
BleuOisou

[PCD_Channing]

Hello,

Have you attempted to run the software from the Diagnostics DVD and wait to connect the USB until prompted to do so? Does this process produce the same error?

Thanks,
Channing

[BleuOisou]

Nothing than loading after 10 minutes by your advise. Processing path and phrase as the photos three below here.


What shall can do for this,  please help ?  Purchase date on 23 Sept. 2015 #774576552088_#1497 during a year warranty ?

 

HAVE NOT HEARD FROM YOU that the *.iso not works from Channing advise.
[May 28 2016 22:08.hk w7uw10p 042g]