Recent Posts

11

Ask Our Experts / Any potential issues?

« Last post by TonyWood on January 30, 2024, 12:12:35 am »

Using the latest PC Doctor via USB key boot (updated a month ago) with no current OS installed. During the hardware scan, it halts with the message "The device discovery process was unable to finish all diagnostic tests." Pressing "OK" returns to the scanning window, but it remains stuck indefinitely. I'm using a Gigabyte GA-6LXGH MB with an Adaptec RAID Controller card and additional Ethernet cards (2-port Gigabit and 2-port 10Gigabit, Intel X520). Any potential issues with these components?

12

Ask Our Experts / Is there a download link available?

« Last post by JordanClark on January 29, 2024, 01:23:44 am »

Hello, I accidentally left the diagnostics DVD in a customer's computer, and I'm unsure which one it is. Is there a download link available, or can I order a replacement? I've only had the kit for a few days. Thanks!

13

Ask Our Experts / Any suggestions?

« Last post by JoeSteven on January 29, 2024, 12:26:33 am »

We're working on implementing a burn-in process for a Touch panel PC (Intel Atom processor). However, during the boot with MUD (bootable diagnostics), the display shows a message indicating an issue with configuring display resolution. Even in video fallback or external VGA mode, the behavior remains the same. The panel works fine with our Linux build, and it doesn't require any special drivers. The display is an SVGA 800x600 LCD. Any suggestions?

14

Ask Our Experts / How can I determine the specific drive causing the problem?

« Last post by EddieHale on January 28, 2024, 09:21:42 pm »

I conducted a scan that detected drive issues, but unfortunately, it doesn't specify which drive is affected. How can I determine the specific drive causing the problem?

15

Ask Our Experts / Re: Change how Keyboard Interaction Test starts

« Last post by eric on August 16, 2023, 09:25:11 am »

Melanie,

Is it safe to assume you are running Service Center for Windows? If so, what version of Service Center are you using?

With Service Center 15+, you can use the attached script that configures a hidden parameter that controls the default test to run.

To use this script:

• Download keyboard.txt and rename to keyboard.xml
• Launch Service Center Windows
• Go to the Script Editor tab and click Load Script
• Navigate to keyboard.xml

16

Ask Our Experts / Change how Keyboard Interaction Test starts

« Last post by melaniewalker on August 16, 2023, 02:56:39 am »

Hello,

Is it possible to change the way Keyboard Interactive Test starts up?

Currently it always starts up with the "Simple KeyBoard Test" as standard. At our company we always use the "Keyboard Layout Test", so it would be slightly benneficial for us if that option was always the one that opened during this test.

17

Ask Our Experts / Re: Toolbox pcdremote.com reachable; Exp. remote RT keeps Archived info continuing?

« Last post by BleuOisou on July 04, 2023, 10:46:58 pm »

Assure this is right path for supporting next:
https://www.pc-doctor.com/support/support-main/controlpanel?view=jssupportticket


Opening all of, collect.log app *.bat not getting log.zip in few packages tested? To windows 10 pro, / windows 11 pro .
QbVLfGkP2CF4y
VJ4QjCfdHBRzk
KMZ3m9DvPxxxxx

in case the upper above post  unable for you to understand what service your offering , please refer to the case numbers here.

18

Ask Our Experts / Re: Toolbox pcdremote.com reachable; Exp. remote RT keeps Archived info continuing?

« Last post by eric on June 29, 2023, 05:29:53 am »

Li,

Please provide the requested answers and information to your open support tickets. There is no further help I can give you without you providing these answers and clarifications.

19

Ask Our Experts / Re: Toolbox pcdremote.com reachable; Exp. remote RT keeps Archived info continuing?

« Last post by BleuOisou on June 27, 2023, 02:24:14 pm »

Please tell the concerning on the product(s) serving posted « Last Edit: 27-06-2023, 14:23:12 by BleuOisou »
 above highlighted ...

20

Ask Our Experts / Re: Toolbox pcdremote.com reachable; Exp. remote RT keeps Archived info continuing?

« Last post by eric on June 26, 2023, 06:20:48 am »

Li,

I understand that you may be frustrated or concerned about your ongoing issues because you have 3 open support tickets with us. However, I have requested information from you in each support ticket that you are not providing. Unless you can provide the requested information, I will not be able to further assist you further.