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Ask Our Experts / Re: MMX Test
« Last post by PCD_Meliton on January 30, 2018, 02:37:02 PM »

Sorry to hear you are experiencing test failures on your PC.

To begin, you are correct this test is based on the CPU and the test verifies that the CPU supports special Multimedia functions. The test results will log any detected errors in the CPU. I recommend providing your test logs and it will contain information for the failed commands that caused this test to fail.

Please let me know if you have any other questions.

Meliton P.
Ask Our Experts / Re: Thermal Cycle Issue
« Last post by PCD_Meliton on January 30, 2018, 02:30:56 PM »

To begin, there are a few items that can be causing this issue. The Thermal Cycle test does include a set of parameters that can be modified, for example the cycle count will specify the number of times the test will heat up and cool down before completing the test. If the amount is set to a large number it will take a long amount of time before the test is completed.

I would recommend making sure the parameters are set to the default settings that is Animation Length: 180000, Cool Down Time: 60 and Cycle count: 10. It will also be recommend to run the Thermal Cycle test on its own without any other tests, to make sure it can complete the test on that device.

Please keep us updated and let me know if you have any questions.

Meliton P.
Ask Our Experts / MMX Test
« Last post by darrylinca on January 29, 2018, 05:15:05 PM »
The MMX Test have failed but when I try to search "Help and Support Center" nothing comes up.  Don't know for sure what can be the problem other than it's part of the CPU test.
Ask Our Experts / Thermal Cycle Issue
« Last post by darrylinca on January 29, 2018, 03:40:55 PM »

Recently I have had a problem with the video test, what happens is that when I run the test Thermal Cycle continues to loop without going to the next test.

Any suggestion why it is doing this.
Toolbox for Windows / Re: TouchscreenCoverageTest
« Last post by PCD_Meliton on January 29, 2018, 08:47:48 AM »

To begin, it is possible to reduce the cell size to a certain amount of squares regardless of the resolution. To enable this feature it will require modifying a couple of files on the Service Center Key itself.

Please create a support ticket here:

We will guide you through the steps to modify the files and it will allow you to change the number of squares that show up for this test.


Meliton P.
Toolbox for Windows / TouchscreenCoverageTest
« Last post by Jeppe on January 26, 2018, 12:52:29 AM »

Regarding the TouchscreenCoverageTest, ive had a few computers with a 4k screen attatched, and the amount of squares i have to hit is 1620. I was wondering if there was a way to reduce this number? say i only wanted it to have 160 squares, regardless of what resolution the computer is running at.

I use both PcDoctor 9/9.5/10.5/11.

Best regards
Toolbox for Windows / Re: Install Link
« Last post by PCD_Meliton on January 17, 2018, 07:19:36 AM »

I have gone ahead and sent you the download link for the latest version of Toolbox for Windows.

Please let us know if anything else is required.

Meliton P.
Toolbox for Windows / Install Link
« Last post by RhysC on January 16, 2018, 02:40:03 PM »

I recently reformatted my computer and I was about to re-install PC Doctor when I noticed my download link was expired. I was wondering how I would go about having my download link reactivated?
Ask Our Experts / Re: DMA Channel/RAM Refresh Fail
« Last post by PCD_Meliton on December 14, 2017, 11:22:41 AM »

Yes, that is correct, the DMA Channel failure has been known to cause some false positives in the past and this can also be because of certain settings being enabled in the BIOS.

The RAM Refresh test is also apart of the system board tests but it can be more of an issue with the memory. The test will verify that the Ram is refreshing at its normal rate, I would recommend running a memory test to verify no issues are occurring with the system memory itself.

Both tests are categorized as a motherboard test, however if no other issues are occurring these tests shouldn't point to a major issue with the motherboard.

Please let me know if you have any other questions


Meliton P.
Ask Our Experts / Re: GPU test failure WVC07-GIC
« Last post by PCD_Meliton on December 14, 2017, 10:09:47 AM »
Yes, that is correct, the memory test will run with the full test. However, if you click on the diagnostics tab it will allow you to select and run only the system memory test. This would be a good step to verify no issues are present in the memory. If no issues are found, it will be the video card that is causing the failed test.


Meliton P.
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