Recent Posts

Pages: [1] 2 3 ... 10
1
Ask Our Experts / Re: Unable to finish discovering devices?
« Last post by PCD_Dan on June 19, 2017, 02:28:59 PM »
Hello,

I'm sorry to hear you are having issues loading Service Center. There should be nothing related to your OS version that is causing the issue.

What appears to be happening is during the Hardware enumeration, Service Center is failing to detect the proper hardware in your PC. This is likely due to your PC having hardware components that are more current than the Service Center program. There are many components, IE SSD's, or perhaps configurations, such as RAID, that older versions of Service Center will fail to detect. In your case, it appears that the HW is too modern for the program, and there is likely more than just one conflict, causing the program to fail enumeration entirely.

If you would like, we could proceed by having you submit a support ticket at http://www.pc-doctor.com/support/open-support-ticket?view=ticket&layout=open, where I will be able to share with you some information on gathering debug logs which you could send my way. They may help us in pin pointing exactly what is causing the issue.

Hope this helps!

-Dan R.
2
Ask Our Experts / Unable to finish discovering devices?
« Last post by Thomas K on June 18, 2017, 10:13:52 PM »
I know I might need to cycle my older version of PC Doctor, however...

I am using PCD 7.9  (yes I already admitted I might need to retire and refresh).

WIndows 8, and its worked before on Windows 8, (this is Win8 with Bing) but it keeps giving me an error of.

PC Doctor Service Center 7.9

The device discovery process was unable to finish discovering devices.  This may prevent you from running all available diagnostics or generating complete system information reports.

It just kind of 'hangs' there, looks like it is TRYING to complete the scan, but just goes nowhere.

Gonna leave it overnight and hope, but looking for input into this...  Any help here?  Tried running from BOTH the PE disk, and the regular 'boot' disk.
3
Ask Our Experts / Re: Motherboard Recycle Presented II
« Last post by BleuOisou on June 06, 2017, 06:26:32 PM »
Apr. 27 2017 last contact to the OEM-Lenovo who has lost 2011, 2014 and 2017 conversations on who would take in charge off the Abuse Mac motherboard presented by Vista II UUID IPv6 address which not physically running on my OEM. with it , that ipv4 holding the 2nd board by Lenovo when modified the uudi IPv6 mac as same with as IPv4 detected mac address, would result the connection cut and on alternatively ... Apr. 11 2017  is the day no more stopped support on Vista from Microsoft .


The running mac IPv6 networking is working !

ANY one would like to help this get rid of it from the net can do , please no hesitation
contact to :
julie-w-h@usa.com
bleuoisou@aa321123.us
4
PC-Doctor Toolbox for Windows / Re: Bad_pool_header Windows 10
« Last post by alphastealthhwsw on June 06, 2017, 07:47:35 AM »
I had this same problem.  My PC system had PC Doctor as an EOM install with Windows 7, but when I upgraded to Windows 10, it was removed.  Later, I think I did a clean install of Windows 10, so there were no remnants of the previous install.  I downloaded and installed PC Doctor Toolbox, inserted the Key for activation and added my e-mail address and then the tool started an initial scan of my system and suddenly I got the Bad Pool Header blue screen.  I used Revo Uninstaller (removes all traces of a program) to uninstall PC Doctor Toolbox and then reinstalled PC Doctor Toolbox with the same result.  Eventually, I found the long list of potential issues that cause this error.  The diagnostic process I followed was focused on a memory or memory mapping issues:  1) check memory - which passed, 2) remove drivers (except keyboard and mouse) [which would have been followed a long list of other things to try].  But step two fixed the problem.  With the drivers uninstalled, I was successfully able to install PC Doctor Toolbox, activate it and successfully run the initial setup scan, restarted my PC and then run PC Doctor for a complete scan of my system.  Not 100% sure, but It looks like one (or more) of my drivers had a memory mapping issue which was resolved on restart.  Regardless, my problem is gone.

alphastealthhwsw
5
PC-Doctor Toolbox for Windows / Re: Install Link PC Format
« Last post by PCD_Dan on May 30, 2017, 06:50:18 AM »
Hello,

I apologize for the delay. We were on holiday weekend. I will promptly respond to your support ticket.

Thanks,
Dan R.
6
PC-Doctor Toolbox for Windows / Re: Install Link PC Format
« Last post by Rigel A. on May 30, 2017, 06:17:14 AM »
PS: I'm already opened a ticket in 2107-05-26

Thank you and I'm waiting.
7
PC-Doctor Toolbox for Windows / Install Link PC Format
« Last post by Rigel A. on May 26, 2017, 08:31:21 PM »
I need Install link because I have problems with old file.

Thanks in advance.
8
Ask Our Experts / Surface Pro 4 Support Bootable Diagnostics?
« Last post by agreverse on May 25, 2017, 06:53:21 AM »
When booting to Service Center off USB, I can not use the touchscreen to start test. Is there a way to fix this?
9
Ask Our Experts / Service Center 10.5 will not boot to GUI
« Last post by agreverse on May 25, 2017, 06:35:08 AM »
When I try to boot to USB, It will boot to Debian GNU/Linux Stretch?sid debian tty1.
Welcome to PC-Doctor Linux Diagnostics
-Run "./pcd help" to read the Command Line Interface usage information
root@debian:/usr/local/pcdoctor/bin#

I'm not sure how to get into the GUI interface to run diagnostics. I have about 19 of these flash drives and I have tried a few of them and they go to this command line for some reason. I have this happening on a Dell Optiplex and MacBook Pro 15.
10
Service Center / Service Center 10.5 Will not boot to GUI
« Last post by agreverse on May 25, 2017, 06:32:55 AM »
When I try to boot to USB, It will boot to Debian GNU/Linux Stretch?sid debian tty1.
Welcome to PC-Doctor Linux Diagnostics
-Run "./pcd help" to read the Command Line Interface usage information
root@debian:/usr/local/pcdoctor/bin#

I'm not sure how to get into the GUI interface to run diagnostics. I have about 19 of these flash drives and I have tried a few of them and they go to this command line for some reason. I have this happening on a Dell Optiplex and MacBook Pro 15.
Pages: [1] 2 3 ... 10