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Toolbox for Windows / Re: Can not activate the download
« Last post by PCD_Meliton on December 11, 2017, 01:07:37 PM »

I'm sorry you are experiencing issues with activating the software.

If you could please submit a support ticket on our website I would be more than happy to assist with your issue.

Please go to

Once there, submit a new support ticket and we will get this all sorted out.

Thank you so much,

Meliton P.
Ask Our Experts / Re: GPU test failure WVC07-GIC
« Last post by PCD_Meliton on December 11, 2017, 12:56:55 PM »

Sorry to hear a test is failing on your computer. To begin, the Primary Surface Test error is indicating a possible issue in the portion of the video memory. The way to find out if there is a potential problem with your video card is to first, make sure your video drivers are updated to the latest version. At times having outdated drivers can cause the issue that will provide this error.

Next, I would recommend running a memory test that will verify the system memory isn't the cause for the failed test result. If the same error continues after testing the memory and updating the video drivers, there is a possibility for a defective video card that may be the problem.

Please let me know if you have any other questions.

Thank you,

Meliton P.
Ask Our Experts / Manual Test-Set Start/Create Custom Test Set (Read 553 times)
« Last post by shesmylife94 on December 10, 2017, 11:53:20 PM »
Regarding "HP Hardware Diagnostic Tool powered by PC Doctor".

1. This utility came with my computer and runs a default(?) set of tests on the 1st of each month. I am unable to determine how to manually execute this task. I want to disable the 'Scheduled Maintenance' feature and run this same set of tests whenever I choose. How do I do this?

2. Is is possible to create and run a Custom Test, i.e. select specific tests, label the set and run the labeled set 'at will'?

Thank you
Toolbox for Windows / Can not activate the download
« Last post by fordg6eturbo on December 09, 2017, 06:12:05 PM »
Have installed the program and used the code but it stops at the next box where it asks for permission to send me offers etc. Now I have been locked out with a message that I have had too many activation requests. My pc shuts down after about 10 mins due to some hardware problem which is why I purchased PC Dr
Ask Our Experts / GPU test failure WVC07-GIC
« Last post by jaypi on December 09, 2017, 01:04:24 AM »

I did a complete test using PC-Doctor Toolbox and I have one test failing:
In french: Test de surface primaire
I would translate: Primary surface test

Warning message is:
Erreur au niveau du pixel 11 5 : Couleur d’entrée 00FFFFFF différente de la couleur de sortie 0076B900.
Error on pixel 11 5: In color 00FFFFFF is different from out color 0076B900

Error code is WVC07-GIC

I don't know what that mean. Sometimes my computer freezes this is why I did the tests. But I'm not sure if the test is pointing to a problem or if it's just that the test couldn't be executed.

Ask Our Experts / DMA Channel/RAM Refresh Fail
« Last post by maxTim on December 06, 2017, 08:54:58 AM »
I got these two failures while running PC-Doctor 8 bootable usb on an HP 15-ay078nr.
From the few things I have found, I understand that DMA Channel failure could mostly be ignored.
Do this errors in conjunction point to problems with the motherboard?
Toolbox for Windows / Re: Install Link
« Last post by Customprofile on November 20, 2017, 03:41:52 PM »
Thank you and thank you for a great product!!!
Toolbox for Windows / Re: Install Link
« Last post by PCD_Meliton on November 20, 2017, 03:37:25 PM »

It's good to hear that no data was lost, I have gone ahead and sent you the download link for the latest version of Toolbox for Windows.

Please let us know if anything else is required.

Meliton P.
Toolbox for Windows / Install Link
« Last post by Customprofile on November 18, 2017, 01:08:52 PM »
Can you PM me the link for the latest version 7.0.6852.68 so I can re-install? Had to get a new HD. PC-Doctor let me know it was going bad, so everything is backed up. Didn't loose anything as I always keep it backed up.
Ask Our Experts / Re: Testing battery of a notebook/laptop
« Last post by PCD_Dan on November 13, 2017, 08:48:40 AM »

Our tests do include 2 options for battery diagnostics, in both Windows and Bootable. The two environments share the "BatteryLifeTest", which tests the current charge of the battery and returns results based on the percentage. The default parameters are set to return a 'Warning' when the battery is less than 50% charged, and return a 'Fail' when less than 25% charged. In our Bootable environment, we also include an AC test, which simply tests whether or not an AC adapter is plugged in and charging the laptop.

The battery tests we do have available are basic, and conforms to an industry standard that allows testing across a majority of products. With thousands of various laptop batteries available to the market at any given time, being able to test more specific capabilities proves to be quite difficult.

I'm curious where you are viewing the available test scripts. Assuming you are in the GUI and viewing the Diagnostics tab, or the Script Editor, and do not see an option for battery testing, there's a chance that your battery does not meet the conditions required in order to allow testing. If you haven't already checked through the GUI, I would begin there. Attempt to enumerate battery tests in both Windows and the Bootable environment. If you still are unable to find any options for battery testing I would suggest submitting a Support Ticket ( After sharing debug logs with us, we may be able to uncover more information as to why your battery does not populate any test options.

Hope this helps,

Dan R.
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