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lefhau
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« on: October 19, 2011, 05:25:54 AM » |
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Hello, I'm having some issues with the PC-Doctor USB and the HP Mini netbook line(HP Mini 210-3000SO). The test(as shown below) reports issues on Disk 0, but the HP Diag HDD test reports no issues. Is the test identifying the USB stick as HDD-0 or is there an issue with the disk that is going unreported by the HP HDD test. SERVICE CENTER 7.5 4.0.1846.01 SYSTEM TEST LOG
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System Serial Number: CNF12628V1
System Product Name: 3594
This file was created 10/19/2011 at 09:57
AHCI: HDD at port 0 failed identification command.
Batch Mode: 7 - Long HD Test
Testing Started 10/19/2011 09:57:33
HDD-0 Hi-Low Seek.......................
Error seeking to sector 0
Error seeking to sector 0
Error seeking to sector 0
Error seeking to sector 0
HDD-0 Hi-Low Seek.......................FAILED 10/19/2011 09:57
HDD-0 Funnel Seek.......................
Error seeking to sector 0
Error seeking to sector 123
Error seeking to sector 246
Error seeking to sector 369
HDD-0 Funnel Seek.......................FAILED 10/19/2011 09:57
HDD-0 Track To Track Seek...............
Error seeking to sector 0
Error seeking to sector 123
Error seeking to sector 246
Error seeking to sector 369
HDD-0 Track To Track Seek...............FAILED 10/19/2011 09:57
HDD-0 Random Seek.......................
Error seeking to sector 196847
Error seeking to sector 327958
Error seeking to sector 262531
Error seeking to sector 262386
HDD-0 Random Seek.......................FAILED 10/19/2011 09:57
HDD-0 Linear Verify.....................PASSED
HDD-0 Random Verify.....................PASSED
HDD-1 Hi-Low Seek.......................PASSED
HDD-1 Funnel Seek.......................PASSED
HDD-1 Track To Track Seek...............PASSED
HDD-1 Random Seek.......................PASSED
HDD-1 Linear Verify.....................PASSED
HDD-1 Random Verify.....................PASSED
Testing Completed 10/19/2011 11:03:11 |
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James_PCD
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« Reply #1 on: October 19, 2011, 09:30:11 AM » |
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Hello, I am having our Engineers look into the error you are seeing. There are a couple of things I would like to request of you. First, could you please provide the tech support form? Follow the following steps to generate the form: - Boot from the thumb drive
- When prompted, select the saved log location
- Select "R" to run DOS stand alone
- Under the drop down menu, select the tech support form
- Press F5 to run the form, then save the file
- Reply and attach the form to the thread, you can do so by clicking the additional options.
Second, while the DOS build is running in stand alone mode, select fixed disc from the diagnostics menu and press F2 to bring up another menu. Select load overlay and scroll down to number seven (7) and press enter. Exit the menu by pressing the esc key. Run all of the test on the screen by pressing ctrl-enter. I just want to make sure that you are seeing the same results running standalone that you received running from the menu. jbpcdr |
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James_PCD  |
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lefhau
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« Reply #2 on: October 20, 2011, 12:01:32 AM » |
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I can't get PC Doctor in Standalone mode to save the log files even though I'm selecting C: PC-Doctor when prompted just after booting the USB stick.
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James_PCD
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« Reply #3 on: October 21, 2011, 07:30:26 AM » |
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What is the exact issue you are having with saving the log?
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James_PCD |
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lefhau
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« Reply #4 on: October 22, 2011, 01:42:35 AM » |
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It doesn't save the file to the flash stick. It does however ask if I want to overwrite if I try to save the file more then once  There is no TEST.LOG on the USB after I've saved the file, I have also tried naming the file differently to no avail. |
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James_PCD
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« Reply #5 on: October 24, 2011, 06:46:34 AM » |
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Are you giving the complete path when attempting to save? The USB stick is usually the C: drive. When prompted to save, from within stand alone you need to put in the full save path (i.e C:\test.logs). The prompt to overwrite the log is most likely being seen as the file is saved to the RAM drive by default.
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James_PCD |
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lefhau
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« Reply #6 on: October 25, 2011, 02:58:36 AM » |
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Test log attached.
The HDD test log was identical to the one in the OP.
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James_PCD
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« Reply #7 on: October 26, 2011, 06:53:50 AM » |
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Thank you for the tech support form, I will pass this on to our engineering team and post again when I have been given more information.
Thank you,
jbpcdr
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James_PCD |
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poly
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« Reply #8 on: October 28, 2011, 01:03:27 AM » |
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Let me take this to appreciate you jbpcdr... thanks man!
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poly says hello.
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James_PCD
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« Reply #9 on: November 04, 2011, 08:11:05 AM » |
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Lefhau,
I haven't forgotten about you, I have been working with one of our Engineers the past couple of days. We have located hardware similar to the one you are running the program on. The engineer is currently running the code on that system and should have more information for me to provide to you later today.
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James_PCD |
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James_PCD
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« Reply #10 on: November 04, 2011, 10:23:46 AM » |
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Lefhau,
I received an update from the engineer looking into the issue you reported. When Service Center 7.5 was released there was limited support for Atom based systems in DOS. The failures you are seeing are a direct result of the lack of support which are causing time outs to occur in the code. Since the failures are a result of the lack of support, it should be safe to ignore them.
The engineer looking into the issue has already informed me that he was able to find the issue in the code and a fix (added support) will be made available in a future release of Service Center.
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James_PCD |
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lefhau
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« Reply #11 on: November 07, 2011, 12:50:58 AM » |
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Thank you for looking into the issue James_PCD.
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