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[mbraddock]

Attempted a system recovery on this computer, and it failed claiming "bad factory image." Now, the hard drive partition that originally had Windows has been reformatted. Decided to give PC-Doctor a whirl on the HDD, and got the following on the quick tests:

Code:

HDD-0: WDC WD6400AAKS-65A7B2 / 01.03B01 / WD-WCASY7018307
ODD-0: TSSTcorp CDDVDW TS-H653R / 0301

Batch Mode: 6 - Short HD Test

Testing Started    01/01/2002 16:20:24

HDD-0 Controller........................PASSED 
HDD-0 Funnel Seek.......................
  Seek error occurred at sector 656702792.
  (Reason: HBA Busy)
  Seek error occurred at sector 656390227.
  (Reason: Device Timeout)
  Seek error occurred at sector 594186065.
  (Reason: HBA Busy)
  Seek error occurred at sector 656077662.
  (Reason: HBA Busy)
  Seek error occurred at sector 594498630.
  (Reason: HBA Busy)
  Seek error occurred at sector 655765097.
  (Reason: HBA Busy)
  Model: WDC WD6400AAKS-65A7B2 / SN: WD-WCASY7018307 / Rev: 01.03B01
HDD-0 Funnel Seek.......................FAILED  01/01/2002 16:29
HDD-0 Random Seek.......................
  Drive not responding - unable to complete test.
HDD-0 Random Seek.......................FAILED  01/01/2002 16:34

Testing was aborted.

After the Funnel Seek test failed, it kept flashing "Starting Fixed Disk 0: ..." but went nowhere, causing me to abort the test.

What exactly is "HBA Busy?" Is the hard drive failing?

[James_PCD]

I have passed this information on to one of our engineers to review.  Once I hear back from him I will let you know. 

Definition of HBA:
A HBA, or Host Bus Adapter, is the interface card which connects a host to a SAN (Storage Area Network). It is an electronic circuit board and/or integrated circuit adapter that offers input/output (I/O) operations and physical connectivity among a server and a storage device.A HBA, or Host Bus Adapter, is the interface card which connects a host to a SAN (Storage Area Network). It is an electronic circuit board and/or integrated circuit adapter that offers input/output (I/O) operations and physical connectivity among a server and a storage device.

[mbraddock]

Thank you. I look forward to your reply.

I just need to know if the hard drive is failing or not. If so, I'll need to replace it. If not, I'll have to order recovery discs from HP.

[James_PCD]

Hello,

To better troubleshoot this issue the engineer looking into the issue has asked if you could provide a tech support form.  To generate the form, launch the DOS build and expand the Utility menu.  About mid way down there is a Tech Support Form menu item, select it and press F5 to run.  Please attach the file to this post or copy in the results.

Thank you,

jbpcdr