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rhrtech
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« on: August 17, 2011, 09:54:38 AM » |
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Hello,
I am having a tough time with HP's. I run the quick test and it shows no error on Pegatron and other HP motherboards. However, I know something is wrong because it wont detect the hard drives, or any drives. I changed the drives, and still the same issue. When nothing is plugged in, the system boots up fine. On another HP, I did the quick tests and everything came out fine. However, the system stalls on BIOS code 33 every other boot.
Any ideas?
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James_PCD
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« Reply #1 on: August 17, 2011, 10:32:08 AM » |
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Hello rhrtech,
I have a few questions to ask, so that I can better understand the issue you are experiencing:
I am having a tough time with HP's. I run the quick test and it shows no error on Pegatron and other HP motherboards.
[jb] What is the name and version of the pc-doctor product that you are using to test the systems?
However, I know something is wrong because it wont detect the hard drives, or any drives. I changed the drives, and still the same issue.
[jb] You have systems where the drives (HDD and/or ODD) are not displayed in a PC-Doctor product? Are the drives in question displayed in the BIOS?
When nothing is plugged in, the system boots up fine. On another HP, I did the quick tests and everything came out fine. However, the system stalls on BIOS code 33 every other boot.
[jb] You indicated that when nothing is plugged in the system boots up fine, what where you referring to as "plugged in"
You indicated a BIOS code of 33 being displayed. We do not manage BIOS codes, as they are managed and updated by the manufacturers. We recommend using BIOSCentral <http://www.bioscentral.com/> to look up the vendor specific codes.
jbpcdr
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James_PCD  |
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rhrtech
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« Reply #2 on: August 19, 2011, 03:37:11 PM » |
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Hello,
Sorry for the delayed response.
PC-Doctor 7.5
Sometimes displayed in BIOS, sometimes not. PC Doctor displayed it and I was able to run HD test, but it froze up on me. Ran the same test on a different computer (using the same hard drive and it was fine)
No SATA connections (hd, disk drive)
Thanks
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James_PCD
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« Reply #3 on: August 22, 2011, 07:22:35 AM » |
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This is definitely not the drive, as you indicated, so I would suggest checking for an updated BIOS as well is BIOS central, as I previously posted.
Is there a BIOS update available for the system that has the drive "sometimes displayed" in its BIOS? If SC 7.5 was able to see it, run tests and froze. I would think that this is the result of the BIOS losing the drive again.
If you happen to find a BIOS update which allows the drives to remain in the BIOS and SC 7.5 continues to lock up, that could be a problem in the software that we would like to look into addressing in a future release.
jbpcdr
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James_PCD |
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rhrtech
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« Reply #4 on: August 23, 2011, 04:20:13 PM » |
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Hello,
The BIOS is updated. The weird thing is I had 2 HP's (same model, same board) with the exact same problem. I had to replace the board on both pc's.
Thanks!
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James_PCD
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« Reply #5 on: August 23, 2011, 04:25:13 PM » |
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Did the BIOS update address the issue for you then?
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James_PCD |
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