TechNewsWorld - Online support, or remote computer repair, offers consumers the ability to have a computer technician resolve their computer issues across the Internet. There are many companies that offer these services. The biggest differences tend to be in terms of support, hours of operation and price. A consumer with an ailing computer contacts the repair service either by phone or through the company's Web site.
Consumers and small-office and home-office (SOHO) workers often buy their computers from online stores or discount warehouses. They often reject add-on support packages at checkout to keep the purchase price low. If the computer breaks within 60 or 90 days, the manufacturer will handle the repairs, they reason.
However, when the initial warranty period expires and the computer misbehaves or malfunctions, who to call for service often becomes a daunting -- and costly -- challenge. Big companies outsource maintenance and repairs or have an in-house tech staff. Consumers and SOHO/SMB entities are stranded when computer woes strike.
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