IDC: Instant Messaging to Overtake ...

pcworld - Instant messaging (IM) is set to overtake e-mail as the preferred form of business communication by the second half of 2010, according to research by IDC.

The research, sponsored by Nortel, found that this is because hyperconnected individuals are becoming 'addicted to the instant gratification of IM and text messaging'.

The research white paper 'The Hyper-connected: Here They Come' is based on a global study involved some 2,400 working adults in 17 countries. It focused on quantifying the state of today's connectedness, tracking its acceptance and use across devices and applications as well as determining the pace of its growth and impact on the enterprise.

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