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Prevent Death By SoftwarePosted by kevin in Software at 07:23 | Thursday, September 6. 2007Trackbacks
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One of my favorite quotes is "The simplest solution isn't always the best, but the best solution is always simple. In other words, I completely agree with the "Prevent bloat" section in your post. However, to do so isn't always an easy task. The "bells and whistles" outlines the problem very well I think and especially interesting is the part where he describes how someone's whim quickly turns into a new requirement. I have seen a lot of examples of that myself, when people say that a certain new function is absolutely crucial to get, but when we finally added it, nobody used it.
Another interesting phenomenon is when the users request 500 new functions and finally when the IT manager gives in and implements them, the very same users complain that the program is now too difficult to use. While I'm at it; I seriously doubt that a coffee maker company gets customer complaints saying "I admit that your product brews excellent coffee, but I don't like your product because I can't charge my car battery with it." The similar would however be a perfectly legitimate concern in the world of software. I have no idea how many times I have received complaints over the fact that a certain program doesn't do what it was never designed (or intended) to do. All in all, to prevent bloat is great, but at the same time I understand that it's tough issue. Customers demand more and more and a lot of functions probably get added to a program in fear of loosing that customer. I also agree with the bells and whistle article when he says that once a function is in a program it�s impossible to remove. Whatever function it is, somebody is bound to use it somewhere, and that someone will of course complain loudly and bitterly if it's ever to be removed. Finally, have I ever requested new functions that I didn't end up using myself? Of course not! And Windows Vista sucks, had I written an OS myself it would have been sooo much better. Promise.
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2007-09-07 08:31
[...] October 29, 2007, 7:06 AM by kevin in Microsoft, Engineering, Quality Assurance, General Since my last article about keeping software safe and bug free, I came across an interesting news flash that frightens me… Let me [...]
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